Carol S. Scott
London & Washington, DC
About
Applied AI practitioner. Methodology architect. Senior Director at Microsoft.
Carol S. Scott is a senior enterprise AI sales executive leading a $5B EMEA portfolio at Microsoft, a methodology architect with fully formed proprietary IP, an academic researcher, and a platform builder serving the next generation of leaders. Not a commentator on AI disruption. Executing it from within.
Her applied AI practice spans three lanes: enterprise transformation strategy at portfolio scale, AI education and enablement, and go-to-market advisory for AI platforms. She works across Copilot, ChatGPT, Claude, and Azure OpenAI not as a power user, but as a methodology builder designing the frameworks others use to extract real, sustained value.
Carol is the creator of the Dual Stack™ Framework, a proprietary methodology for developing AI capability and human capability in parallel, and the "I Am the Agent" keynote, delivered globally to C-suite, HR/L&D, and women's leadership audiences. Her MA thesis at Abilene Christian University tested live simulation frameworks using ChatGPT and Claude as AI coaching agents.
Career
Microsoft
Sep 2025 — Present
Senior Director, EMEA — Software & Digital Platforms
Relocated to London to build Microsoft's new EMEA organization from the ground up, engaging 85+ global accounts across Hi-Tech, Financial Services, Automotive, and Biopharma. Drove $1B+ in Azure and AI commitments within six months. Microsoft Global AI Speaker Champion, FY25.
Microsoft
Dec 2021 — Nov 2025
Senior Director, Software & Digital Platforms
Led Microsoft's largest global Customer Success portfolio, $7B+ in portfolio value and $950M+ FY25 ACR quota. Delivered a 27K+ Copilot license rollout impacting 500M+ end customers. 105% UCR attainment with 100% renewals. Microsoft Global Speaker of the Year, FY24.
Microsoft Experience Center, Silicon Valley
2023 — 2025
Global AI & Agentic Speaker
Trusted public voice on AI transformation, agentic systems, and human-AI leadership. Delivered the 'I Am the Agent' keynote to C-suite, HR/L&D, and women's leadership audiences across Copilot, ChatGPT, Claude, and Azure OpenAI.
Amazon Web Services
Dec 2019 — Dec 2021
Senior Customer Innovation Leader, Global & Strategic Accounts
Led a global team managing a $4B+ portfolio across 22 strategic accounts in Life Sciences, Hi-Tech, and Transportation. Delivered renewals exceeding $1B. Co-founded Women for Healthcare at Amazon.
Deloitte
Jun 2010 — Dec 2019
Senior Global Customer Transformation Leader, Sales Excellence
Managed $20B+ portfolios across Life Sciences, Health Care, and Government/Public Sector. Delivered $1B+ in pipeline and net new revenue. Mentored emerging leaders through Deloitte University's Courageous Principals Program.
Education & research
Master of Arts, Communication
Abilene Christian University, 2025
Thesis: "Building Confidence, Taking Action: A New Paradigm for Women's Self-Efficacy and Advocacy Through AI-Enhanced Experiential Learning." Research tested live simulation frameworks using ChatGPT and Claude as AI coaching agents, applicable to enterprise L&D, AI-enabled talent development, and human-centered AI tool design.
Bachelor of Arts, Organizational Communication
Abilene Christian University
Recognition
- Microsoft Global Speaker of the Year, FY24
- Microsoft Global AI Speaker Champion, FY24 & FY25
- 3× Microsoft Global Speaker Awards for AI Transformation
- Living Our Culture Award, MSUS North America
- MSUS National Top Team of the Year
- AWS Top Talent
- 9× Deloitte Performance Awards including Outstanding Performance
- Executive Board Member, ACG Silicon Valley (2023 to 2025)