Founder of the function. Operator of the outcome. Senior Director at Microsoft.

Microsoft hired Carol to build the Partner and Customer Success program for the company's most strategic accounts. She founded the function from zero, hired the executive bench across industries, and now runs a $7B portfolio with $4B in renewals and more than $1B annually in Azure and AI consumption. The operating model replicates across EMEA and the Americas.

The numbers don't show the differentiator. Three-layer GSI fluency across alliance, cloud, and the industry practices where consultants are compensated on delivery and customer outcomes actually ship. Most partner leaders never reach the third layer. Carol works all three because that is where the program lands.

And there is the work itself. Consultancies sell the work, staff the work, then touch the work. Two steps removed. Carol has personally led $1B+ annually in production AI customer success, deploying Microsoft's AI Business Solutions, Copilot, Azure OpenAI, Anthropic, and agentic systems to more than 100 enterprise customers. She is the creator of the Dual Stack™ Framework and the "I Am the Agent" keynote, delivered globally including GenAI Summit Paris at Station F.

Career

Microsoft

2021 — Present

Senior Director, Software & Digital Platforms (EMEA & Global)

Founder of the function. Built Microsoft's largest global Partner and Customer Success program for ISVs and Platform accounts from zero. $7B+ portfolio. $4B in renewals. $1B+ annually in Azure and AI consumption. Hired the executive bench across industries. Operating model now replicated across EMEA and the Americas. Recruited from Silicon Valley to stand up the EMEA function. 117% to plan against a $950M FY25 ACR quota with 100% renewals. 40K+ net new Copilot, Dynamics, and Security licenses deployed. Global Copilot, Azure OpenAI, and Anthropic rollouts impacting 500M+ end users. Built and led a team of 20+ Customer Success leaders. Manager score 98/100. Three-layer GSI fluency across alliance, cloud, and the industry practices where delivery is compensated and customer outcomes ship.

Microsoft Experience Center, Silicon Valley

2023 — 2025

Global AI & Agentic Speaker

Three-time Microsoft Global AI Speaker Champion. Global Speaker of the Year FY25. Trusted public voice on AI transformation, agentic systems, and human-AI leadership. Delivered the 'I Am the Agent' keynote and the Dual Stack framework across Copilot, ChatGPT, Claude, and Azure OpenAI to C-suite, HR/L&D, and women's leadership audiences. Keynote at GenAI Summit Paris (Station F, ~1,500 attendees) and stages in NYC, SF, and Hong Kong.

Amazon Web Services

2019 — 2021

Senior Customer Innovation Leader, Global & Strategic Accounts

Led a high-performing global team managing a $4B+ portfolio across 22 strategic accounts in Life Sciences, Hi-Tech, and Transportation. Delivered $1B+ in renewals and net new consumption. Established AI adoption methodology with enterprise customers before generative AI made the category mainstream, embedding ML into production operations. Co-founded Women in Healthcare at AWS.

Deloitte

2010 — 2019

Senior Global Customer Transformation Leader, Sales Excellence

Big Four SI insider. Nine years inside Deloitte gave direct fluency in how global consulting firms structure practices, compensate delivery, and route revenue. Led award-winning teams across Life Sciences, Health Care, and Government/Public Sector. $20B+ portfolios. $1B+ in pipeline and net new revenue. Mentored emerging leaders through Deloitte University's Courageous Principals Program.

Education & research

Master of Arts, Communication

Abilene Christian University, 2025

Thesis: "Building Confidence, Taking Action: A New Paradigm for Women's Self-Efficacy and Advocacy Through AI-Enhanced Experiential Learning." Research tested live simulation frameworks using ChatGPT and Claude as AI coaching agents, applicable to enterprise L&D, AI-enabled talent development, and human-centered AI tool design.

Bachelor of Arts, Organizational Communication

Abilene Christian University

Recognition

Microsoft Global Speaker of the Year, FY24
Microsoft Global AI Speaker Champion, FY24 & FY25
3× Microsoft Global Speaker Awards for AI Transformation
Living Our Culture Award, MSUS North America
MSUS National Top Team of the Year
AWS Top Talent
9× Deloitte Performance Awards including Outstanding Performance
Executive Board Member, ACG Silicon Valley (2023 to 2025)

Work with Carol