Carol S. Scott

Global Partner Success. AI Transformation Leader.

Where AI strategy meets execution.

Carol S. Scott is a Senior Director at Microsoft and the founder of its global Partner and Customer Success program for ISVs and Platform accounts. She leads a $7B portfolio, $4B in renewals, and more than $1B annually in production Azure and AI consumption, with an operating model now scaled across EMEA and the Americas.

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Portrait of Carol S. Scott

Built revenue motions at

MicrosoftAmazon Web ServicesDeloitte

Impact at a glance

Founder of the function. Operator of the outcome.

Few leaders have built and scaled both the partner motion and the customer success motion at global scale. Carol has done both, twice, across Microsoft and AWS, with three-layer fluency across alliance, cloud, and the GSI practices where transformation actually ships.

$7B
Portfolio built from zero. Founded Microsoft's largest global Partner and Customer Success program for ISVs and Platform accounts.
$4B
Renewals driven across the portfolio, with 100% renewal rates and 117% to plan against a $950M FY25 ACR quota.
$1B+
Annual Azure and AI consumption personally led in production AI customer success. One step from the customer, not two.
40K+
Net new Copilot, Dynamics, and Security licenses deployed across global rollouts impacting 500M+ end users.
20+
Customer Success leaders hired and led across industries. Manager score 98/100. Award-winning team year over year.
3×
Microsoft Global AI Speaker Champion (FY24 and FY25). Global Speaker of the Year FY25. Keynote at GenAI Summit Paris.
9 yrs
Inside Deloitte. Big Four SI insider fluent in how global consultancies structure practices, compensate delivery, and route revenue.
3 layers
GSI fluency across alliance, cloud, and the industry practices where delivery is compensated. Where most partner programs fail to land.

Top partners

Strategic partners my teams have worked with.

AdobeServiceNowSnowflakeTeradataBlue YonderDarktraceRubrikElastic SearchConfluentCohesitySimCorpIdemiaTemenosBanking CircleTomTomAccenturePrice Waterhouse CoopersErnst & YoungDeloitteAvanadeVismaJohnson & JohnsonModernaPfizerMerckADPWayveand moreAdobeServiceNowSnowflakeTeradataBlue YonderDarktraceRubrikElastic SearchConfluentCohesitySimCorpIdemiaTemenosBanking CircleTomTomAccenturePrice Waterhouse CoopersErnst & YoungDeloitteAvanadeVismaJohnson & JohnsonModernaPfizerMerckADPWayveand more

Work with Carol

Three ways to bring this work into your organization.

Keynotes

Signature talks on AI agency, the Dual Stack, and partner-led transformation. Microsoft Global Speaker of the Year FY24.

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Consulting

Advisory for executive teams designing partner-led GTM, AI adoption strategy, and post-sale customer success motions.

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Workshops

Cohort-based experiential learning that builds AI fluency and human capability in parallel, using the Dual Stack framework.

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"AI transformation is won at the intersection of strategy, partner ecosystem, and the teams accountable for outcomes. That is where I operate."

Carol S. Scott, Senior Director at Microsoft, Global AI Speaker Champion FY24 & FY25

Ready to put humans at the center of your AI strategy?

Whether it's a keynote, an advisory engagement, or a workshop, let's design something that moves your organization forward.

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